Utility Billing

Phone: 816-776-5304
Fax: 816-776-8216

Collector
Marilyn O’Dell
Email

Collection Assistant
Wendy VanOster
Email

UNDERSTANDING YOUR BILL
Understanding Your Bill (pdf)

Utility Bills
Water, sewer and trash are combined on one monthly billing statement. Utility accounts are billed on the 15th of each month and are due on or before the 10th of the following month. A 10% penalty is applied to the account on the morning following the due date. Past due amount must be paid by the 20th of the month or utility may be disconnected without further notice. Shut offs are scheduled on the morning following the 20th. The past due balance plus a reconnect fee and $25 additional deposit is assessed before re-connection is performed.

New water service, billing statements, disconnects, and reconnects are serviced by the City Collector’s Office.

Pay Your City Utility Bill Automatically
Automated Bill Payment allows you to pay your bills automatically each month from your checking or savings account. The City will send a statement by mail on the 15th of the month prior to your due date. Your bill will specify the exact amount to be deducted from your checking or savings account and will note “BANK DRAFT-DO NOT PAY”. Automatic bill payments are processed on the 10th of the month following your bill. If the 10th falls on a Saturday or Sunday, your payment will be processed on the Friday before (8th or 9th). If you have questions regarding your bill, please call us at 816-776-5304 prior to the automatic payment withdrawal.

To enroll, download the Automatic Bank Draft Authorization Form and mail it in along with a voided check to:

City of Richmond
Collection Department
205 Summit Street
Richmond, MO 64085

Utility Deposits
Renters: Utility Deposit Fee $150.00. Please bring your driver’s license and a copy of your lease agreement designating you as the lease.

Home Owners: Utility Deposit Fee $100.00. Please bring your driver’s license and a copy of document showing home ownership. ALL outstanding utility bills and taxes must be paid prior to receiving services.

If you move, you can transfer your deposit to your new water service address. Your bill must be paid in full prior to the transfer.

NEW Customer Deposit Form

Customer Deposit TRANSFER Form

Utility Rates:

In City Limits
Water:
$8.42/1,000 Gallons
(minimum $8.42 for the first
1,000 gallons or below and
prorated for usage over
1,000 gallons)

Sewer (gallons based on water consumption):
Base Charge $20.09
Usage Charge $7.98/1,000 Gallons
(prorated)

Trash:
$11.25/month trash collection
($2.00/month discount for
seniors 65 and older - must be
applied for with ID proof of age)
$0.50/month recycling (optional)
(free for seniors 65 and older)
Outside City Limits
Water:
$13.10/1,000 Gallons
(minimum $13.10 for the first
1,000 gallons or below and
prorated for usage over
1,000 gallons)

Sewer (gallons based on water consumption):
Usage Charge $15.37/1,000 Gallons
(prorated)

Trash Service
Heartland Waste performs residential solid waste removal services for the City of Richmond. They will remove up to 10 bags, boxes or cans each week or 9 bags, boxes or cans and 1 large item (excluding air conditioners, refrigerators and freezers with compressors). Heartland Waste also provides curbside recycling pick-up services for residential customers. For more information and for a trash pick-up schedule, please visit our Waste Removal Page or contact Heartland Waste at 1-888-561-5225.

Summer Sewer Adjustment:
Customers who water lawns frequently, fill a swimming pool, or otherwise use more water than normal during the summer months may benefit from the City’s summer sewer adjustment program. From September 15-30 each year, every residential sewer customer living in an individually metered dwelling may apply to the City to have their sewer charges adjusted for the preceding months of May through August. (Commercial customers may use this program for watering purposes only). The adjustment will be based on the average amount of water used by the customer during the preceding October through February. This program is unavailable to customers who were not water customers of the City during the preceding period of October through February. Any adjustment refunds shall be applied as a credit on future utility bills. E-mail, mail, or hand-deliver the application during September 15-30 to the City Collector’s Office.