Utility Billing

205 Summit St
Richmond, MO 64085
Phone: 816-776-5304
Fax: 816-776-8216
Monday – Friday 8:00 am to 4:30 pm

Collector
Marilyn O’Dell
Email

Collection Assistant
Wendy VanOster
Email

Utility Bills
Water, sewer and trash services are combined on one monthly utility bill. Bills are issued on the 15th of each month and are due on or before 4:00 pm on the 10th of the following month or the next business day if the 10th falls on a weekend or holiday. All bills not paid by the due date will be considered past due. A 10% penalty is applied to all past due balances. If the past due payment is not received in full by the 20th of the month, water service will be disconnected without further notice. To restore water service, you must pay the past due balance, a reconnect fee and a $25 additional deposit.

NEW Online Account Management
The City of Richmond now offers online account management. To register your City of Richmond utility account online, visit ubi.gworks.com/richmondmo and have access to benefits such as:
• View your utility account and payment history
• Compare monthly consumption
• Pay your monthly bill
• Set up automatic credit/debit card payments

For more information about setting up and managing your online account, check out: How to Use Online Utility Account Management.

NEW Paperless E-Billing Option
You can sign up for paperless billing and receive your monthly utility bill via email. To enroll, complete the Utility E-Bill Online Authorization Form.

NEW Automatic Credit/Debit Card Payment Option
You can now pay your bill automatically each month with your credit or debit card through your online account at ubi.gworks.com/richmondmo. To learn more, visit our Paying Your Bill page.

Understanding Your Utility Bill and Frequently Asked Questions
Understanding Your Utility Paper Bill
Understanding Your Utility E-Bill

Trash Service and Recycling
Heartland Waste performs residential trash collection and optional curbside recycling for the City of Richmond. For more information and for a trash pick-up schedule, please visit the City’s Waste Disposal Page.