The upgrade to a new automated Advanced Metering Infrastructure (AMI) will require replacement of approximately 2,700 aging water meters in the community. The old meters that have traditionally been read by a drive-by reader and manually each month will be replaced with new meters that will communicate water usage data automatically using radio transmitters. The new meters will improve reading accuracy and eliminate the need for usage estimates.
One of the benefits of having AMI is the ability to identify customer leaks. AMI provides real-time usage reports and monitoring capabilities. The new AMI system will alert City staff with high water usage potentials and staff will notify the customer. This improves customer service and identifying the leaks earlier will save the customer money. Recently, the City launched an online account management system that allows customers to compare their monthly usage.